Shipping & Returns

Free Delivery when you spend over €100 in Ireland. 

Shipping is €7.50 for anywhere in Ireland

Shipping is free if you spend a €100 or more. However this offer does not apply to items that exceed 10kg. 

Estimated Delivery Times of Items in Stock:

Ireland 2-4 working days  

Estimated Delivery Times of Items Available for Pre-order:

Items that are only available for pre-order will take longer to deliver so please email or call to discuss. These items will not fall under the free shipping offer.

We are currently only offering shipping in Ireland however we will be offering shipping in the UK and the rest of Europe  later in the year.

If you'd like to save on postage you can collect your purchase from Dear Trudy in Skerries, Co. Dublin . Just use the code collection in the discount box at the checkout.  

Changed Your Mind? 

If you order a product and have changed your mind, firstly please inform us by email within 1 week of receiving the product. When the return has been confirmed by Dear Trudy, please complete the Returns Form, sent with your order and return immediately. We must receive the return within 1 week. Anything after that date will not be accepted. 

The returned item must be in its original packaging and packed as it was when you received it. Any products that arrive back to Dear Trudy damaged due to poor packaging will not be refunded. It’s important to obtain proof of postage. We are not responsible for items that have gone walkabout in transit. The cost of returning the item is your responsibility. If the return was part or all of the order availing of the free shipping over €100 offer, the shipping cost will be redeemed from your refund amount.  

Damaged Goods? 

If you receive damaged products, please take a photo and email us immediately. We must receive the email and photo within 24 hours of you receiving it. We will organise either a replacement or refund. You decide! 

Please Note 

Please note that ALL deliveries will be made between 9 - 5pm on a working day, this means that all shipping addresses need to have a person available between these times to accept. Parcels that need to be re-directed due to no-one being at address will incur additional shipping charges.